Rehab center No. 1 in state

Tiffin Rehabilitation Center scored No. 1 in the state for resident satisfaction, according to a survey by the Ohio Department of Aging.

Among the facilities — nursing home and assisted living — TRC scored 97.5 out of 100 on the survey.

“We are ecstatic to hear this news,” Sara Koppus, director of social services at Tiffin Rehabilitation Center, said. “The staff in every department at TRC work hard every day to provide a level of excellence to the services we provide. We take pride in our work, work hard to give compassionate professional care and try to make everyone we encounter feel warm and welcome from the minute they walk through our door.”

Tiffin Rehabilitation Center is owned by Volunteers of America, which has had a presence in Tiffin for more than 40 years. TRC was opened in 2015 and since has cared for more than 450 patients.

“It is an amazing feeling for our staff to be recognized for the meaningful work we do everyday,” Koppus said. “At Tiffin Rehabilitation Center, we feel privileged and honored to serve the Tiffin and surrounding community.

“The patients that have come to us have been outstanding individuals who want to make themselves better and they humbly ask for our help. We get the honor of supporting them through a difficult time, help to improve their health and well-being and send them home better than they thought possible.”

TRC provides inpatient rehabilitation following injuries, surgeries or hospitalizations. There are 20 private rooms with private bathrooms. The facility houses state-of-the-art technology, including call lights that move with the patient through the building, so help is only a push of a button away. Services also include physical, occupational and speech therapy seven days a week.

There also are two rooms that accommodate bariatric patients and an registered nurse in the building around the clock, Koppus said.

“We are proud of the fact that we have the No. 1 resident satisfaction in the state of Ohio,” Koppus said.

She said the facility also is rated as a five-star facility by the Centers for Medicare and Medicaid Services and recently was named in the top 15 percent of skilled nursing facilities in the nation by U.S. News and World Report.

Koppus said the ranking has a lot to do with the staff.

“Over two years ago we had an opportunity to make smart hiring decisions to hire incredible people who provide compassionate, professional care,” she said.

Koppus said whether you encounter a nursing staff member, a housekeeper, dietary, maintenance or administrative staff member, you will find a friendly, caring person ready to help.

“As a staff, we are continually training and learning and trying to improve ourselves and our services,” she said. “We have an excellent, experienced leadership team that remains open-minded to criticism, change and new ideas. We make efforts to talk with all of our patients during their stay as well as follow up with them after their stay to ensure that they had the best experience we could offer and to ensure that they remain safe and healthy in their homes.”

According to a release, the 2017 Long-Term Care Resident Satisfaction Survey is administered by the Office of the State Long-Term Care Ombudsman, a division of the Ohio Department of Aging. It is conducted through face-to-face interviews with residents of nursing homes and residential care facilities, gauges residents’ satisfaction related to their care and everyday life. I

The 2017 survey was conducted between July and December 2017 by Vital Research LLC. A total of 23,145 residents in 936 nursing homes and 12,849 residents of 687 assisted living facilities were interviewed, according to the release.


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