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Miller Steam looks to keep growing under new owners

April 26, 2008
By Cathy Willoughby,
The ownership has changed, yet the same cleaning team is still working in the area it has been for the past 30 years.

Jeff Kuhn, owner of J&J Builders for 31 years, has purchased Miller Steam Extraction. Started by Ray Miller in 1978 with a carpet cleaning machine out of the back of his car, the business had grown to service home cleaning needs in a four-county area. Kuhn said he and his wife, Susan, purchased the business in the fall of last year.

“We learned Miller’s was for sale, and we decided to purchase it so that Miller’s didn’t disappear,” he said.

Kuhn recalled working with Ray years before, when he began in construction and there was a need for help with fire restoration and water damage in sites.

From a small, portable beginning, Miller Steam grew to purchase fully equipped vans with Steam Genie equipment.

“The equipment we have is mounted in the van,” Kuhn said. “We carry our own waste tank, our own water. We soften the water. Most companies don’t carry their own water and softeners. That gets all of the impurities out before it gets to your carpet.”

The water is heated to 212 degrees, and Kuhn said it is actually steam that is used along with a commercial cleaner to cleanse all carpets and rugs. They also do water restoration and have done much of that work since area floods last summer. The business serves four counties: Seneca, Hancock, Wyandot and Wood.

The employees at Miller Steam are still taking care of their customers, including Lori Rowe, who has been the manager of the business for 18 years.

They also do auto interiors, and area rugs, cleaning them in the shop, as well as the standard carpet and upholstery cleaning. Even mattresses can be cleaned, effectively ridding them of dust mites, Rowe added. An ozone machine is also available that eliminates odors.

“We have specials all of the time, with coupons and a discount on the scotch guard fabric protector at 50 percent off,” Kuhn said. “We have thousands of repeat customers.” They also have a steady flow of contractual business, cleaning restaurants, churches, rental properties and other offices and businesses.

There are four certified technicians that work full-time and several part-time employees, with certification earned through the Institution of Inspections, Cleaning and Restoration.

“Our main focus is to tie both businesses together,” Kuhn said. He hope to increase the focus on restoration, from both fire and flood.

Miller Steam Extraction is available at (419) 447-4945 in Tiffin or (419) 435-1015 in Fostoria.

Article Photos

Miller Steam Extraction employs four certified technicians and a number of part-time workers.



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