Eyeing cable TV alternatives

This week, I stopped by the downtown Tiffin AT&T/Spectrum office to shift to a minimal channel package my spouse had discussed with the service manager roughly six weeks ago. She was told she could not make the service change because the service was in my name. But today, all had changed. The manager now alleged no such minimal channel package ever existed. Figure the corporate office will need to explain this contradiction to me.

While I had her attention, I explained to the manager the history of constant internet drops, Spectrum routinely shutting down as I watched TV, and the fact Spectrum does not work with automatic timers for turning TVs on and off when traveling, or that during peak usage I occasionally will lose all service for periods of time, perhaps due to service ports being arbitrarily closed.

“You are the first person to come in and complain about these issues,” she informed me.

“Really! You know, we all experience long- and short-term memory loss from time to time,” I suggested, “so I understand your memory issues completely.”

The manager did tell me if the TV is on one channel too long, the service is designed to shut down to prevent people from leaving their TV playing when not in the room, and to reduce demand on the service box. So is AT&T/Spectrum now trying to dictate when my TV can be on? Appears so. After the manager recommended terminating the service when travelling as one option (thus returning their boxes each time) along with other restrictive proposals, I realized it may be time to start looking at alternative TV viewing options to get my fix of local and global news.

Richard Hughes,

Tiffin

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